Last Updated 09.25.2013
This Policy describes how we treat personal information on the websites where it is located. This includes our websites like www.animaljam.com. It also applies to our mobile site.
Our privacy practices and children
Under the Children's Online Privacy Protection Act, you can review your child's information by contacting us or using the Parent Dashboard. You may also request that we no longer collect information from your child or have your child's information deleted. To do so, contact us at the email address or phone number below.
This is the information we collect from and about you and children under 13
Children's Information. We collect what is reasonably necessary for children to participate on our site. This might include gender and age. We may also collect usernames or chat logs.
Parent's Information. We collect parent's email addresses. We may collect this from the child or the parent. We may also collect credit card numbers from parents who have a paid account on our site.
Other information. If you or your child uses our website, we may collect information about the browser used or user's IP address. We might look at what site you or your child came from, or visit next. We may collect passive information about what activity the child did or how long the child played.
We collect information in different ways
We collect information directly. For example, if you or your child create an account with us. We also collect information if you or your child contacts us.
We collect information passively. From time to time we may use common tracking tools (e.g. Google Analytics) for internal purposes.
We use information as disclosed and described here
How we use children's information. Unless permitted by law, we use children's information after getting parental consent. In some circumstances we may not request parental consent. For example, if we are only going to use the information one time to respond to a direct request. Or if we are using information obtained from a child to get parental consent. We also use children's information as described in any request for parental consent.
How we use parent and guardian information. We use email addresses to notify parents or guardians that their children have registered on our site. We may also use email addresses to communicate about your child's account. We have a parent-directed newsletter that we send to people who sign up to receive it. The registration is on our Parent Dashboard.
We use children and parent's information to improve our products and services. We may use information to make our website and products better. We might use information to customize you or your child's experience with us. For example, we might use information to store your child's password if he or she registers for our site.
We use information for security purposes. We may use information to protect our company, our customers, and our websites.
We use information for marketing purposes. For example, we might send adults information about new site features. We might send adults information about third party offers or products we think you might find interesting.
We use information as otherwise disclosed or permitted by law. For example, we will use information about children as we describe in parental consent requests.
We may share information with third parties
We may share children's information. We will share children's information if we're required to by law. We will share it if Animal Jam transfers ownership. We will also share children's information with vendors who help us run our site. We do not currently have any platforms that are designed to let children make their information publicly available.
We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us send emails and operate our sites. We also share information with vendors to complete payments.
We will share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share it if a government agency or investigatory body requests. We might share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business was sold we may give our user information as part of that transaction.
We will share information within the National Geographic family of companies. For example, we will share parent email addresses if they opt-in to receive information from National Geographic from within the Parent Dashboard.
We may share information for other reasons we may describe to you.
You have certain choices about sharing and marketing practices
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Don't worry! Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions, information about your children, or information about your account or your orders.
You can control if we share information with National Geographic for its marketing purposes. To opt out change your profile settings in your Parent Dashboard.
You can control cookies and tracking tools. Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. To control flash cookies, which we may use on certain websites from time to time, you can go here. Why? Because flash cookies cannot be controlled through your browser settings. NOTE: If you block cookies on your browser, certain features on our sites may not work.
We use standard security measures
The Internet is not 100 percent secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law.
We filter and moderate our online chat. We also filter usernames to make sure they don't have personal information. Parents, you can take steps to protect your kids too. To learn more about how to protect your child online, read the helpful information provided by the FTC. Please also read this bulletin.
In some features, we may allow children to share monitored communications such as photos, videos, and interactions with other players. These feautres are only available to accounts with verified parental consent. Some interactions, including Safe Chat, also require paid membership in addition to verified parental consent.
We store information in the United States
Information we maintain may be stored both within and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection as those in your country.
We may link to other sites on our site we don't control
Feel free to contact us if you have more questions
If you have any questions about this Policy, please email us at firstname.lastname@example.org.
You can also write to us or call at:
PO Box 3624
Salt Lake City, UT 84110-3624
+1 (888) 340-7313
We may update this Policy
From time to time we may change our privacy policies. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.