Last Updated 11.1.2011
Hello there! Here at Animal Jam, we are committed to providing a fun, safe, and secure website and game for children, their parents, and everyone else. Our team is dedicated to safeguarding all the personal information we collect online using state of the art technology and strict management procedures.
And we don't stop there. We are also committed to helping parents and children learn how to protect their safety and privacy while exploring other websites on the Internet.
Under the Children's Online Privacy Protection Act, no website operator can require, as a condition of participation in an activity, that a child under the age of 13 disclose more information than is reasonably necessary for participation in that activity.
In strict compliance with this regulation, we never ask for more information than we need for a particular activity. We also take additional steps to prevent children from disclosing personal information on our website by screening and monitoring all of our interactive areas. If we discover that we have collected information from someone under 13 without parental or guardian consent, we delete it as soon as possible.
Information We Collect, and How We Use It
When a child registers to become a player of the Animal Jam online community, we require only non-personal information, such as gender and age. We allow freely typed usernames, which are passed through our frequently updated filtering software and then reviewed by our moderators. We believe in promoting the best online safety practices to our players in hopes of helping educate them. As such, we try to promote good practices in personal online privacy on the site and within the game, including safe username and password selection tips, notes about being careful with the info one shares, etc.
In an effort to protect our younger audience's privacy, as well as to partner with the parents of our players, we only request the parent's email addresses in our registration process and in our help ticket system. We require the parent's email address to verify that it is okay for the child to be a player, and the child's email address is never requested nor required. Any communications external to the game are sent to parents, including, but not limited to, newsletters, registration confirmations, billing correspondence, as well as any notification of disciplines or suspensions from the game.
As a resource to the parents of our players, we offer a Parent Dashboard by which the parents of players can manage their child's Animal Jam accounts. In the Parent Dashboard, the parent can login with their own parent email address and then manage all of the child accounts associated to that email address. In addition to seeing session history, initiating a child account password reset, editing chat settings and disabling the child's account, the parent can change their own account password and manage the emails that are sent to their parent email address, both from Animal Jam and our partners.
If we discover a child has used their own email address to contact us, instead using their parent's email address as we requested, these are steps we take in the following situations:
If the child sends us an email message with a one-time request for help or information
In this case, we respond to the email message once and then delete the email address and any other personal information that came with it. If there is a reason to email the child more than once (for example, if one of our Audience Support Representatives are helping troubleshoot a tech support issue, etc), we make sure we have parental or guardian consent first.
If the child subscribes to an email newsletter
In this case, we use the email address only for the purpose of sending out the newsletter. In addition, the parent or guardian is able to cancel the newsletter subscription and have the child's information deleted from our records if he or she so chooses.
If the child submits an online contest entry
In this case, the email address is used only to contact the child once with a notice of the winners unless the child has opted, during the contest entry submission process, to subscribe to the email newsletter.
Animal Jam players are invited to submit content for publication within the Animal Jam online game, such as game suggestions, original pictures, and howls (short messages seen by all players) through feedback tools within the game. The Animal Jam Audience Support Team screens all submissions prior to publishing them into the game world in order verify that no personal information is being transmitted. No personal information we receive from children under 13 or otherwise is published to the game. Players may also submit this information to us via email or online forms. In these cases, we do not retain the email addresses, and we use them only if we need to respond once to the player.
Players of Animal Jam may have opportunities to provide information about themselves, such as hobbies and favorite movies, which is never personally identifiable or otherwise unsafe. Parents must approve for their children to have the ability to chat with free text within the aforementioned Parent Dashboard; otherwise children are only able to choose from pre-scripted responses or from a limited dictionary of safe words custom built by our moderation team. All communication on Animal Jam at every chat setting is filtered, screened, and monitored by the Animal Jam team.
Passive Data Collection
In addition to information we collect as described above, our website and Animal Jam also collect information from all of our visitors and players. Passive information collected on our website includes pages viewed, session duration, and country of origin. We use the information collected through passive technologies like cookies, interaction tools, and web beacons to improve the design and content of our website and our game, to personalize your experience, and to offer products, programs, and services. We also aggregate this information and analyze it to make Animal Jam a better game.
When one plays Animal Jam, our servers collect certain information about game play, namely the aggregate time spent playing the game, which activities are played, and how often and how many in-game rewards are earned. Tools in the Parent Dashboard let parents and guardians view this information, as we believe in partnering with parents in their child's online experience.
Cookies are small pieces of information stored by web browsers. You can refuse to accept cookies by activating the setting on your web browser; this will either refuse all cookies, or will notify you when a website tries to use a cookie and give you the opportunity to reject the cookie. However, if you select this setting, you may be unable to access certain parts of our website or game. Unless you have adjusted you web browser setting so that it will reject cookies, our system will issue cookies when you login or visit our website.
Metadata is data collected and used to help us monitor Animal Jam and provide a better visitor and player experience. Some examples of information and metadata we may collect are IP addresses, connection information (such as browser type, version, time zone setting, browser plug-in type, operating system, and platform), usage history, URL click sequences, and other services or features that are used to interact with our website or Animal Jam.
We may use software tools to measure and collect information about the gameplay of Animal Jam including page response times, upload and file transfer errors, and interaction information (such as scrolling, clicks, and mouse-overs).
We will disclose information we maintain as required by law; for example, in response to a court order or subpoena. We also may disclose such information in response to a specific law enforcement agency's request if we believe it is necessary to protect the safety of our users, and our partners and vendors who help us operate Animal Jam and the website.
Changes to Our Website and This Policy
Third Parties and Links
We may use partners, vendors, or contractors on occasion to provide services to our users, such as sending prizes to contest winners. In these cases, we will require them to keep information we share with them confidential, to use it only for the specific services they are performing, and to delete the information after fulfilling those services.
Our website and Animal Jam may contain links to other websites including promotional partners, sponsors, and advertisers whose information practices may be different from ours. While we have strict guidelines governing our partnerships, visitors and players should consult the privacy notices on these third-party websites, since these websites are beyond our control and may follow different procedures. We will display a popup warning the user that they are leaving our site when they click on an external to Animal Jam link on animaljam.com.
While no security system is completely safe and secure, we have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect. We encourage parents to take steps to protect their children by teaching children safe online practices, as well as using safe practices themselves. To learn more about how to protect your children online, please visit connectsafely.org, an Internet safety forum founded by industry experts we have come to trust. We believe that parents and their children both play important parts in keeping Animal Jam safe and secure. Please refer to the Animal Jam Rules for more information on our in-game discipline guidelines.
PO Box 3624
Salt Lake City, UT 84110-3624